Going Above and Beyond for Our Clients

What is a company’s most valuable asset? The answer should always be their clients. At Clear to Sell, we strive to go above and beyond for every client in our communication, timeliness, accuracy, dependability, and every other aspect of our unique service to tax deed investors and referring agents.

What sets us apart from the crowd is the level of detail and attention we put forth on every file we receive, or as we like to say, “leave no stone unturned”. We prove this to our clients every day by the efforts made to ensure that their property will achieve insurable title.

If you invest in tax deeds, you know that every property’s title is different. Some properties have titles that are clearer than others. These files are great news for our clients because we can certify quickly and they can move along to the closing table with insurable title in less than 20 days! However, the world isn’t fair, and occasionally some titles turn out to be real problem children.

The “problem files” we occasionally encounter often require us to take curative measures in order to achieve insurable title. Now, if you are familiar with title conveyance in any way, you know that it is very sensitive. If just one tiny detail is not conveyed properly, it is a domino effect of a broken chain of title from there.

In one file we encountered a complex issue. The wife in the family of prior owners did not convey her individual interest. When the next owner bought the property from this family, the wife’s failure to properly convey her individual interest resulted in her legally maintaining an interest in the property. The owner then lost the property to a tax deed sale, which then landed in the hands of one of our clients.

We uncovered this cloud on the title during our research. The county clerk could have resolved the issue by simply sending notice to the wife, but did not do so. We were then left with only two options. A: we fail to certify the property due to a clerical error that is beyond what we are required to fix (no help to our client) or, B: go above and beyond for our client and find the previous owner in order to get a quit claim deed from the wife.

In line with our philosophy, we chose the latter option and began our search to find the wife in order to set the records straight. We made contact with her after getting her previous title agent on board to help, and subsequently received a corrective deed in the mail from her. We were then able to produce a certificate of clear title for our client quickly.

This is only one of numerous examples of when we have gone the extra mile for a client. We strive to not only provide our clients with a certified property, but also the relief in knowing they will be able to take that certificate onto a smooth and successful closing. Clear to Sell goes above and beyond for every client, and that is what makes our company unquestionably unique.